Who we are
MultiPro Services (MultiPro Services MPS S.A., NEQ 1181910796), 813 rue Hébert, Mont-Saint-Hilaire, Quebec J3H 1S8, Canada. We provide exterior maintenance and landscaping services in Montérégie.
Under Quebec's Law 25, the person responsible for the protection of personal information is Cezar Goia. You can reach them at multiproservicesentretien@gmail.com.
What we collect
- Quote form: your name, phone number, the address where the service is needed, the service requested and, if you provide them, your email, a preferred date and a message.
- Online booking: your name, mobile phone number, the address of the visit, the service you want and, if you provide it, your email, used only to send you the invitation to your calendar.
- Site assistant: the text you type into the chat window, including any contact details you choose to leave there.
- Customer record: when we carry out a service at your home, we keep your name, phone number, the service address, the services done and their dates, to follow up and to recognise you next time.
- Technical data: the site's host keeps technical logs (IP address, browser type, pages viewed) for security and to keep the site running.
We collect nothing without your knowledge. The site carries no advertising cookies and never sells your information.
Why we use it
- To answer your request and schedule the estimate visit.
- To deliver the requested service and follow up on it.
- To keep a record of requests received, so we can answer later questions and improve our service.
- To offer you our seasonal services if you are already a customer, by text message, within the limits described below.
- To ask for your feedback once a service is done.
Your consent
By ticking the box on the quote form or the online booking, you agree to us using your information for the purposes above. You can withdraw that consent at any time by writing to us. Withdrawal does not affect what was already done with your agreement.
Text messages (SMS)
If you have done business with us, we may send you a text message about our services within 24 months of your last service, as Canada's anti-spam legislation allows. Every message identifies MultiPro Services, carries our number, and you can end them at any time by replying STOP. We then stop immediately and for good. Online bookings receive a confirmation by text message and, if you leave an email, an invitation in your calendar.
Three kinds of messages, and no others: a seasonal offer if you are already a customer, the confirmation and reminder of a booked visit, and a request for feedback after a completed service. Frequency: no more than 5 messages per month. Message and data rates may apply. If you reply to a message, your reply is read by our team. Reply HELP for help, or call us at 438-861-5069. The full program terms are on the SMS Terms and Conditions page.
Your mobile phone number, your text-messaging consent and any mobile opt-in data are never sold, rented or shared with third parties, affiliates or lead generators for marketing or promotional purposes. They are passed only to the provider that carries the messages on our behalf, named below, and for no other purpose.
Who has access
Your information is seen only by the MultiPro Services team and by the providers that run the site, under our instructions and for these purposes only:
- Auralis (Matei Câmpean), the technical provider that builds and operates the site's systems on our behalf.
- Netlify (United States), hosting of the site's pages.
- Hetzner (Germany), a server operated by Auralis that receives form submissions, online bookings and text messages, and holds our customer records.
- Google (Gmail and Google Calendar), delivery of requests to our mailbox and our appointment calendar; if you leave an email when booking, Google is what sends you the invitation.
- ElevenLabs (United States), processing of conversations with the site assistant, whose script is served by the jsDelivr content delivery network.
- Twilio (United States), sending and receiving text messages.
- Google Fonts, typefaces served by Google.
Some of these providers are located outside Quebec. Your information may therefore be transferred to and stored in the United States or the European Union, where it is protected by those providers' contractual commitments.
How long we keep it
Requests received through the form are kept for at most 24 months, then deleted. Conversations with the assistant are kept according to the provider's retention, at most 24 months. An online booking request is kept for at most 60 days in the booking system; the appointment itself lives in our calendar. Text messages sent and received are kept with your customer record. Information tied to a service contract is kept for the duration of the contract and the legal obligations that follow from it.
Your rights
- Know what information we hold about you and obtain a copy.
- Have inaccurate or incomplete information corrected.
- Withdraw your consent or ask for your information to be deleted.
- Receive the information you gave us in a structured, commonly used technological format (portability).
- File a complaint with the Commission d'accès à l'information du Québec if you believe your rights were not respected.
To exercise these rights, write to us at the address above. We reply within 30 days.
Cookies and audience measurement
We count five actions on this site anonymously: a page being opened, the phone number being pressed, WhatsApp being pressed, the form being sent, and the assistant being opened. At the end of each page viewed, the site also sends a summary with no identifier: roughly how long it was read, how far down it was scrolled, and whether the form was started. This count uses no cookie, records no IP address and creates no identifier. These numbers cannot be linked to a person: we know how many times the number was pressed on a given day, never by whom.
The site remembers in your browser your language choice and, for the life of the tab, that you have already noticed the quote button, so it stops animating it. Neither identifies you. It uses no advertising tracking cookies. The site assistant only loads if you hover over or tap it; it puts nothing in your browser until a conversation has started.
If a tool that identifies you or follows you from site to site is added, for example Google Analytics or the Meta pixel, it will only be enabled with your agreement and this page will be updated first.
Security
The site is served over HTTPS. Access to received requests is limited to the people who need it to answer you.